Analyze your AWS Account and provides recommendation on 5-Categories. Access to 7 core trusted Advisor checks & guidance to provision your resources following best practices to increase peformance & improve Security.

    - Cost Optimizer
    - Peformance
    - Security
    - Fault Tolorance
    - Service Limits

• S3 Bucket Permissions
• Security Group - Specific Port Unrestricted
• IAM Use (one IAM User minimum)
• MFA on Root Account
• EBS Public Snapshot
• RDS Public Snapshot
• Service Limit

• Full Check available on above 5 Categories
• Ability to check cloudwatch alarms when reaching limits
• Programmetic access to AWS Support API!

• Free
• 24x7 access to customer services
• Documentation
• whitepapers
• support forums

• All BASIC support plan features
• Business Hour email & Access to cloud support associates.
• Unlimited cases/ 1 primary contact
• For General Guidance, < 24 hrs
• For System Impared, < 12 hrs

• Intended to use if you have production workloads
• Trusted Advisor - full set of checks + API Access (MOST IMPORTANT POINT)
• 24x7 phone, email, chat access to cloud support engineer.
• Access to infrastructure event management for additional fee.
• For General guidance < 24 hrs
• For System Impared < 12 hrs
• For Prod System Impared < 4 hrs
• For Prod System Down < 1 hrs

• All of business Support Plan Plus:
• Access to a pool of Techinical Amount Manager (TAM) (MOST IMPORTANT POINT)
• Concierge Support Team (for Billing & Account Best Practice)
• Infra Event Management, Well-Architectured & Operations Reviews.
• For Business Critical System Down < 30 minutes.

• All of Business Support plan
• Intended to be used if you have mission critical workloads.
• Infra event management, Well-Architectured & Operational Reviews
• Business Critical System down : < 15 minutes.